Covid-19: Overall Update

Coronavirus Update

Coronavirus Update 

Dear families of Douch Family Funeral Directors, 

As we adapt to the changes to our daily lives, brought on by the Covid-19 virus, we want to reassure you with the measures we continue to take, to ensure the safety of our clients and the dedicated team remains paramount. 

Douch Family Funeral Directors has served your community for over 11 decades and we stand ready to help you now. During this time of uncertainty, our offices will remain open and our experienced, caring staff will continue assisting families with funeral arrangements. 

Our hearts and thoughts go out to those infected by the virus, and to those whose lives have been temporarily changed due to the changes effected by Covid-19. 

At all our branches, the health and wellbeing of our families and our staff are our top priority and I wish to assure you of the diligence of our approach. 

In this time of uncertainty for everyone, our branch managers in each of our establishments have personally committed to your safety and that we will support families and friends during their time of loss. May I thank you in advance for placing your trust in our teams, during this difficult time. 

For those visiting Douch Family Funeral Directors 

While the Covid-19 virus requires all of us to be more mindful as we go through our regular activities, rest assured that our funeral branches are clean and safe. Our teams are small, and we have limited close contact between teams to only necessary contact. Our team take regular lateral flow tests to ensure that they are safe to carry out their duties. Our internal protocols cover handwashing hygiene, cleaning products, safety equipment and common area cleaning procedures. Please phone the branch prior to visiting to reduce waiting times and contact other families. 

Making Funeral Arrangements 

If you have recently lost a loved one, or wish to discuss a pre-arrangement, our teams are here for you. If you are unable to plan arrangements in person at one of our funeral homes due to travel restrictions, health concerns or any other reason, our caring staff can help you make the arrangements virtually, ie over the phone, via email, Skype, FaceTime or by the good old fashioned Royal Mail. Every situation can and will be accommodated. 

Thank you 

Losing a family member or friend is never easy. We are aware that these unsettling times can amplify feelings of grief and anxiety. Please know that we are here for anything and everything that you need in order to honour your loved one, support bereaved families and help begin the healing process. 

The safety and well-being of you, your family, your friends and our staff is of the utmost importance. Should you have any questions or concerns, please contact us on telephone 01202 367 307 or via email [email protected]. 

Yours sincerely, 

Nick Douch 

Managing Director of Douch Family Funeral Directors 

Updated 29th December 2021